Frequently Asked Questions

Do you have a question about our products or our processes? Of course we are happy to help you! But perhaps your answer is already described in the most frequently asked questions. Are you stuck? Then you can always send us an email or message us via the Chat.

Products

Which Pokémon Booster boxes can be placed in the Acrylic - Case Pokémon Booster box?

The ''Acrylic Case - Pokémon Boosterbox'' are suitable for all modern Booster boxes. This means that they are suitable for all booster boxes outside of Wizards of the Coast (WOTC), E-series, EX and Evolutions*.

*Booster boxes from the XY series outside the Evolutions set are suitable*

Which Pokémon Booster Packs can be included in the Acrylic - Case Pokémon Booster Pack?

The ''Acrylic case - Pokémon Booster Pack'' is suitable for all Pokémon Booster Packs, as long as it is not a long crimp*.

*A ''long crimp'' means extra long ends (or seal) on the booster pack.

Processes

Can I return my order?

It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs (in the case of orders to Belgium). Only the costs for returning from your home to the online store are at your own expense. These costs may vary per package (number, volume and weight), consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@adamsacrylics.nl . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

Can I exchange my product?

Would you like to exchange your product? That's no problem at all. You can contact info@adamsacrylics.nl for this. However, you will bear the costs for returning the product yourself.

I have provided an incorrect delivery address! What should I do now?

Have you accidentally provided the wrong delivery address? Of course that could happen to anyone. Please contact us as soon as possible. We will then try to change the order for you.